Frequently asked questions

Not by default. The customer is responsible for payment of duty and VAT in their country. Customers from the European Union do not pay import duties. Customers from the European Union not registered for VAT are charged VAT in the price of the products. Customers from the European Union registered for VAT are entitled to deduct VAT from the price of the product. In this case, please fill in your registration details on the checkout page.

In this case, please provide us with your new delivery address (by email). We will adjust your order accordingly.

If you would like to modify your order, please email us at [email protected]. We will try to modify your order according to your requirements.

We accept payments by the following methods: bank transfer (EUR, CZK, USD), Bitcoin, PayPal and credit card.

Not at the moment.

Once your products purchased on this website have been delivered to you, you have 14 days to decide whether to keep them. You have a further 14 days to return the products once you have sent your return request. The first period starts from the date of receipt of your products and the second period starts from the date of confirmation of your return request. You have the option to return the goods by your own shipping company.

The products you wish to return must be free from consumer damage and unworn; a reduction in value caused by a necessary inspection is not a defect. To ensure that you receive a full refund, please also return all accessories.

You can withdraw from the contract using the following contact details: [email protected]
In order to exercise your right of withdrawal in time, it is sufficient if you send a notice of your decision to withdraw before the expiry of the Protection Period.

You can, settlement will be made in EUR, CZK or USD at the exchange rate valid on the date of sale, according to the exchange rate coingecko.com.